Windows Collection Module Troubleshooting

For Windows devices we get error messages (NT STATUS codes) to assist in troubleshooting. Those common error messages are listed in the following table.

Error	Reason
NTSTATUS: NT_STATUS_CONNECTION_REFUSED – NT_STATUS_CONNECTION_REFUSED	Non-Windows device, Firewall rule – verify the IP address is a Windows device and there are no access restrictions between the virtual appliance and the end device
NTSTATUS: NT_STATUS_ACCESS_DENIED – Access denied	Invalid username/password, user account is not Domain Administrator or Local Administrator – verify username/password is correct, verify username is either domain administrator or local administrator account
NTSTATUS: NT_STATUS_IO_TIMEOUT – NT_STATUS_IO_TIMEOUT	Firewall, host unreachable – verify there are no access restrictions between the virtual appliance and the end device
NTSTATUS: NT_STATUS_HOST_UNREACHABLE – NT_STATUS_HOST_UNREACHABLE	The remote network is not reachable by the transport – verify host is IP reachable
NTSTATUS: NT_STATUS_NETWORK_UNREACHABLE – NT_STATUS_NETWORK_UNREACHABLE	The remote network is not reachable by the transport – verify host is IP reachable